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Customers

Three teams. One operating layer each. Accountable outcomes.

Composite stories drawn from soft-launch design-partner work across underserved mid-market teams. The pattern is consistent: AI tools are already helping real work, but the business needs ownership, support, change management, and value tracking.

Nonprofit operations

A 220-person regional nonprofit

Grant reporting moved from scattered AI help to owned workflows.

Before: Before OpenData, grant notes lived in docs, donor follow-up lived in inboxes, and a few helpful AI prompts were doing real work with no support path.

After: Forge set the reporting course, Factory turned the repeatable pieces into managed workflows, and Pulse gave operations one place to see owner, value, and status.

"We knew people were using AI, but nobody could tell us what was running. Pulse made the work visible without slowing the team down."

, COO, regional nonprofit
38 hrs
recovered per month
11
outputs assigned owners
4 → 1
places to check status
Workflows managed: Grant reporting, donor follow-up, board packet assembly
Operating coverage: Ops at Senior · Finance at Standard · Support at Starter
Manufacturing

A 480-person parts manufacturer

Shop-floor automations moved from shadow scripts to managed workflows.

Before: Before OpenData, quality checks, inventory exceptions, and maintenance triage were already being helped by scripts and AI tools outside normal change control.

After: Factory mapped what was actually being built, Forge added owners and policies, and Pulse tracked change risk before workflows touched production operations.

"The scripts were already running production work. OpenData gave us owners, rollback paths, and a way to see change risk."

, IT director, manufacturer
27
outputs inventoried
9
change paths defined
0
unsupported critical workflows
Workflows managed: Quality checks, inventory exception handling, maintenance triage
Operating coverage: Factory ops at Senior · Security at Standard · IT at Standard
Mid-market services

A 250-person services company

Three weekly status meetings replaced with one Pulse view.

Before: Before OpenData, sales-to-delivery handoffs, intake routing, and executive briefings moved through Slack threads, spreadsheets, and heroic follow-up.

After: Forge captured the intent, Factory made the repeatable handoffs reliable, and Pulse kept value, ownership, and support history on one page.

"The handoff used to lose a week of context. Now every AI-assisted workflow has one page that everyone trusts."

, VP Operations, services company
3 → 0
status meetings/week
14 days
time-to-deliverable
12 active
outputs tracked
Workflows managed: intake workflows, sales-to-delivery handoff, exec briefings
Operating coverage: Ops at Senior · Engineering at Standard · Support at Standard
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Methodology

How we calculate savings.

Time saved per execution × blended consultant rate ($150–$450/hr by value tier), minus build and token cost. Workflow records stay attached to owners, support paths, and value evidence in Pulse; numbers are reconciled quarterly with the customer's finance team. See the full method.

Onboarding 20 design partners through Q2.

Your teams are trying tools, your vendors are adding AI, and new workflows are already forming. Tell us where that motion is happening and we'll map a 90-day path, or tell you honestly that we're not the right fit.

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